Policy and Conditions

Our website offers fresh flower delivery services across Europe in collaboration with our trusted local florists.
By placing an order, you agree to the terms and conditions outlined below.
We reserve the right to update these terms at any time without prior notice.

Coverage Area: We deliver fresh flowers to all locations within Europe through our network of professional local florists.

Delivery Time:
- Same-day delivery is available for orders placed before 1:00 PM (local time of the delivery location).
- Orders placed after this time will be delivered on the next business day or on the specified delivery date.
Delivery Days:
- Deliveries are made Monday to Saturday. Sunday delivery availability varies depending on the location. Please check specific availability at checkout.
Special Occasions:
- During high-demand periods such as Valentine’s Day or Mother’s Day, delivery times may vary due to increased order volume. We will always inform you about the delay of the delivery and we strongly recommend placing orders early.

All flowers are sourced and arranged by experienced local florists to ensure optimal freshness and quality.
If specific flowers are unavailable due to seasonal or regional limitations, the florist may substitute similar flowers of equal or higher value while maintaining the design's overall style.

Accurate Address:
- Customers are responsible for providing complete and accurate delivery information.
- We are not liable for delays or non-delivery due to incorrect or incomplete addresses.

If the recipient is unavailable at the time of delivery, we will first contact the customer to find an alternative solution (e.g., rescheduling or leaving the flowers in a safe location).
If we are unable to reach the customer, the florist may leave the flowers with a neighbor, receptionist, or at the door (if deemed safe), and a delivery notice will be provided.
In cases where redelivery is required, additional charges may apply.

Weather Conditions:
- In extreme weather or unforeseen circumstances, deliveries may be delayed. We will notify you of any such issues promptly.

Order Changes:
- Changes to orders, including delivery details or flower preferences, must be made at least 24 hours before the scheduled delivery time.

Order Cancellation:

Cancellations are accepted up to 48 hours before the scheduled delivery time for a full refund.
Cancellations made within 48 hours may be subject to a cancellation fee to cover preparation costs.

If the flowers delivered do not meet our freshness guarantee, or if there are issues with the order:
- Contact us within 24 hours of delivery
- Include a photo of the flowers and details of the issue.
- Depending on the issue, we will offer a replacement or refund at our discretion.

Refunds are not applicable for:

Prices include VAT and delivery fees unless otherwise specified.
Payment must be completed at checkout via our secure payment platform. We accept major credit/debit cards and other specified payment methods.

Your personal information is handled in compliance with GDPR regulations.
We only share necessary delivery details with the local florist to fulfill your order.

For any inquiries, assistance, or concerns, please reach out to our customer service:

Country/region